FAQs

Tour Information

Frequently Asked Questions

  • Chevron down Do you accept walk-ins?
  • Yes, you can come in at anytime during our operating hours with varying wait times or you can call ahead to schedule a tour that day.

  • Chevron down How high will I fly?
  • Our tours are always flown with a high regard for safety and community awareness. For both reasons, we fly at 1,000 feet above sea level. This helps to keep our noise level down for the local residents, and as a side benefit, provides you, our customers, with a great view.

  • Chevron down Can I schedule a tour online and pay at the time of the flight?
  • No, unfortunately, the online discounts only apply to pre-payments made online. You may call and schedule your tour at the non-discounted rates and pay at the time of the flight.

  • Chevron down I have an emergency that came up, can I reschedule my flight or request a refund?
  • Yes, you will be given an option to reschedule and if we cannot find a better time that fits your schedule then we will give you a full refund.

  • Chevron down Do you offer anything I can take with me after the tour for memories?
  • Of course! You can purchase one of our picture packages of your party. You may also have all of the pictures taken emailed to you which is our best value. There are also T-shirts and other souvenirs available for purchase.

  • Chevron down Is there a size or weight limit?
  • All aircraft do have weight restrictions and our helicopters are no exception. If you book your flight on one of our R44, the per seat limit is 300 lbs but the passenger combined weight limit is 600 lbs. If you book you flight with our R66 the per seat limit is 300 lbs and the ​overall weight limit is 800 lbs.

  • Chevron down Can we take pictures?
  • Yes, you can come in at anytime during our operating hours with varying wait times or you can call ahead to schedule a tour that day.

  • Chevron down Are there other things we should be aware of?
  • Our Customer Service Representatives will be glad to answer all your questions and make certain you are well informed about your upcoming Orlando Helicopter tour.

  • Chevron down What type of helicopters will I be flying in?
  • Heli-Tours flies two different types of helicopters depending on the location. The ​R66 and the R44 Raven helicopters are spacious and comfortable with high safety records. To see more about our Fleet, click here.

  • Chevron down What do I need to bring?
  • Guests booking tours online must bring ​the voucher, ​the credit card used​, and a valid photo ID when you arrive check-in. Cameras and video cameras are recommended. Comfortable clothing and shoes are best.

  • Chevron down Does Heli-Tours make any exceptions regarding their lap child policy?
  • As governed by the FAA, we are not permitted to make any exceptions to this policy.

Contact us using the form below if for additional questions.